We realize you need time
to review your eBusiness solution to get comfortable using it. We also
expect you may want some adjustments made, and we want you to be happy with your
site. Within 30 days our work first becomes available for
clients to work with we gladly fix any errors or omissions
that are within the scope of our agreement. We call this our standard post
project support and we believe standing behind our work is an important part
of making each project a success.
After the standard
post-project support period, we encourage clients who rely on their
eBusiness solutions to purchase priority technical support, which extends
the period of time we promptly correct in-scope problems for an additional
11 months at no additional cost. It also ensures faster resolution of any
additional out of scope issues that you the client may feel are critical. Alternatively,
clients may elect to be charged a per-incident fee for technical support
which we provide as time permits.
Occasionally clients express
concern about charges for support that could have been covered under post
project support had they been identified sooner. Consequently we
encourage the scheduling of time and resources to thoroughly
verifying the work. Our clients are domain experts that we depend on
to validate our work. It simply is not possible to guarantee a complex
technology solution will be without defect, but we will gladly fix our
mistakes when they are identified in a timely manner.
Generate a Support
Request The
fastest way to get resolution of any issues is to complete a support ticket.
It may seem counter intuitive, but submitting a trouble ticket will yield
results faster than a phone call or a visit in person. Please keep in mind
that if you are not under a current support plan you will be charged for
per-incident support.
|